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Q: How do I place a maintenance request?
A: You can make a maintenance request or a work order in two ways:

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1. Follow the form instructions as instructed under Maintenance Requests. 
2. Contact the office to speak with someone. 

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Q: Who do I call after hours?
A:  Please visit our Contact Us page for your local after hours emergency maintenance phone number and be sure to also submit an official Maintenance Request electronically.

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Q: What is the process for emergency maintenance requests?
A: If we receive an emergency maintenance request, we will immediately dispatch a vendor and have the work completed. Emergency maintenance requests are defined as:

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• No Utilities (electric, water, HVAC – temperature dependent)

• Flooding

• Significant storm damage

• Significant threat to life, health, safety

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Q: How do I see the progress of my maintenance requests?
A: Residents should the office for work order updates.

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Q: How long does it typically take to schedule a vendor for a maintenance request?
A: Depending on the situation, we may first have to call for homeowner approval. We contact homeowners as quickly as possible and provide them with all available information. Once we have homeowner approval, a vendor is dispatched to diagnose and fix the issue at your home.

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Q: Does the owner pay for every maintenance request?
A: No. Accidents happen. Your child might clog up the toilet with a toy or maybe you have a pet that damaged the carpet. No problem. We understand! We evaluate each invoice and situation to determine if it is the owner’s responsibility or a tenant’s responsibility to pay for the maintenance work.

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Q: If I have to pay for maintenance, how can I do that?
A: You can pay by contacting the office or you can pay the invoice directly to the vendor.

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